• First of all, VoIP is dependant on wall power. Your current phone runs on phantom power that is provided over the line from the central office. Even if your power goes out, your phone (unless it is a cordless) still works. With VoIP, no power means no phone. A stable power source must be created for VoIP.
• Another consideration is that many other systems in your home may be integrated into the phone line. Digital video recorders, digital subscription TV services and home security systems all use a standard phone line to do their thing. There’s currently no way to integrate these products with VoIP. The related industries are going to have to get together to make this work.
• Emergency 911 calls also become a challenge with VoIP. As stated before, VoIP uses IP-addressed phone numbers, not NANP phone numbers. There’s no way to associate a geographic location with an IP address. So if the caller can’t tell the 911 operator where he is located, then there’s no way to know which call center to route the emergency call to and which EMS should respond. To fix this, perhaps geographical information could somehow be integrated into the packets.
• Because VoIP uses an Internet connection, it’s susceptible to all the hiccups normally associated with home broadband services. All of these factors affect call quality:
  • Latency
  • Jitter
  • Packet loss

  Phone conversations can become distorted, garbled or lost because of transmission errors. Some kind of stability in Internet data transfer needs to be guaranteed before VoIP could truly replace traditional phones.

• VoIP is susceptible to worms, viruses and hacking, although this is very rare and VoIP developers are working on VoIP encryption to counter this.
• Another issue associated with VoIP is having a phone system dependant on individual PCs of varying specifications and power. A call can be affected by processor drain. Let’s say you are chatting away on your softphone, and you decide to open a program that saps your processor. Quality loss will become immediately evident. In a worst case scenario, your system could crash in the middle of an important call. In VoIP, all phone calls are subject to the limitations of normal computer issues.   A more through description of power drain and capacitors can be found here.

One of the hurdles that was overcome some time ago was the conversion of the analog audio signal your phone receives into packets of data. How it is that analog audio is turned into packets for VoIP transmission? The answer is codecs.

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Disadvantages of Using VoIP

Let’s say that you and your friend both have service through a VoIP provider. You both have your analog phones hooked up to the service-provided ATAs. Let’s take another look at that typical telephone call, but this time using VoIP over a packet-switched network:

1. You pick up the receiver, which sends a signal to the ATA.
2. The ATA receives the signal and sends a dial tone. This lets you know that you have a connection to the Internet.
3. You dial the phone number of the party you wish to talk to. The tones are converted by the ATA into digital data and temporarily stored.
4. The phone number data is sent in the form of a request to your VoIP company’s call processor. The call processor checks it to ensure that it’s in a valid format.
5. The call processor determines to whom to map the phone number. In mapping, the phone number is translated to an IP address (more on this later). The soft switch connects the two devices on either end of the call. On the other end, a signal is sent to your friend’s ATA, telling it to ask the connected phone to ring.
6. Once your friend picks up the phone, a session is established between your computer and your friend’s computer. This means that each system knows to expect packets of data from the other system. In the middle, the normal Internet infrastructure handles the call as if it were e-mail or a Web page. Each system must use the same protocol to communicate. The systems implement two channels, one for each direction, as part of the session.
7. You talk for a period of time. During the conversation, your system and your friend’s system transmit packets back and forth when there is data to be sent. The ATAs at each end translate these packets as they are received and convert them to the analog audio signal that you hear. Your ATA also keeps the circuit open between itself and your analog phone while it forwards packets to and from the IP host at the other end.
8. You finish talking and hang up the receiver.
9. When you hang up, the circuit is closed between your phone and the ATA.
10. The ATA sends a signal to the soft switch connecting the call, terminating the session.

Probably one of the most compelling advantages of packet switching is that data networks already understand the technology. By migrating to this technology, telephone networks immediately gain the ability to communicate the way computers do. It will still be at least a decade before communications companies can make the full switch over to VoIP. As with all emerging technologies, there are certain hurdles that have to be overcome. We’ll look at those in the next section.

If you’re interested in a more traditional education on VOIP, check out come learn with us.

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Advantages of Using VoIP

Although it will take some time, you can be sure that eventually all of the current circuit-switched networks will be replaced with packet-switching technology (more on packet switching and circuit switching later). IP telephony just makes sense, in terms of both economics and infrastructure requirements. More and more businesses are installing VoIP systems, and the technology will continue to grow in popularity as it makes its way into our homes. Perhaps the biggest draws to VoIP for the home users that are making the switch are price and flexibility.

Photographer: Showface | Agency: Dreamstime VoIP phone users can make calls from anywhere there’s a broadband connection.

With VoIP, you can make a call from anywhere you have broadband connectivity. Since the IP phones or ATAs broadcast their info over the Internet, they can be administered by the provider anywhere there’s a connection. So business travelers can take their phones or ATAs with them on trips and always have access to their home phone. Another alternative is the softphone. A softphone is client software that loads the VoIP service onto your desktop or laptop. The Vonage softphone has an interface on your screen that looks like a traditional telephone. As long as you have a headset/microphone, you can place calls from your laptop anywhere in the broadband-connected world.

Most VoIP companies are offering minute-rate plans structured like cell phone bills for as little as $30 per month. On the higher end, some offer unlimited plans for $79. With the elimination of unregulated charges and the suite of free features that are included with these plans, it can be quite a savings.

Most VoIP companies provide the features that normal phone companies charge extra for when they are added to your service plan. VoIP includes:

• Caller ID
• Call waiting
• Call transfer
• Repeat dial
• Return call
• Three-way calling

There are also advanced call-filtering options available from some carriers. These features use caller ID information to allow you make a choice about how calls from a particular number are handled. You can:

• Forward the call to a particular number
• Send the call directly to voice mail
• Give the caller a busy signal
• Play a “not-in-service” message
• Send the caller to a funny rejection hotline

With many VoIP services, you can also check voice mail via the Web or attach messages to an e-mail that is sent to your computer or handheld. Not all VoIP services offer all of the features above. Prices and services vary, so if you’re interested, it’s best to do a little shopping.

Now that we’ve looked at VoIP in a general sense, let’s look more closely at the components that make the system work. To understand how VoIP really works and why it’s an improvement over the traditional phone system, it helps to first understand how a traditional phone system works.

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Using VoIP

How is this useful? VoIP can turn a standard Internet connection into a way to place free phone calls. The practical upshot of this is that by using some of the free VoIP software that is available to make Internet phone calls, you’re bypassing the phone company (and its charges) entirely.